Frequently Asked Questions | allinn play
Frequently Asked Questions | allinn play
Frequently Asked Questions
Questions? We have answers.
Everything you need to know about allinn play, our products, orders, and returns.
Can’t find what you need? Email us at service@allinnplay.com
About allinn play
What is allinn play?
allinn play is a pet play brand built around one simple belief: play matters.
We create the tools for play, shape the playgrounds, and nurture the culture of play, helping pets and their people move, connect, and enjoy more time together.
What kinds of products do you make?
We design thoughtful products that make everyday play more engaging, expressive, and fun.
Cairn Ball is our first product, with more tools for play to come.
Products and play
Are your toys suitable for heavy chewers?
Our toys are designed for supervised play—not prolonged, unsupervised chewing.
No dog toy is indestructible. Suitability and lifespan will depend on your dog’s size, bite strength, and play style. Always supervise play, inspect toys regularly, and remove any toy that becomes torn or damaged.
How do I choose the right product for my pet?
Check the size, intended use, materials, and care instructions on each product page. Consider your pet’s size, behavior, and play style—not only their breed.
If you’re unsure, contact us at service@allinnplay.com before ordering.
How should I care for my allinn play products?
Care instructions vary by product and can be found on the product page and packaging.
Always inspect products regularly and discontinue use if you notice tears, loose parts, exposed filling, or other damage.
Orders and shipping
Where do you ship?
We currently ship to United States of America, United Kingdom, Australia. We’re working to bring allinn play to more countries and regions—stay tuned.
How much does shipping cost?
Shipping rates and free-shipping thresholds vary by destination. Please see our Shipping Policy for details.
When will my order arrive?
After dispatch, standard delivery typically takes 7-14 business days, depending on your location. Delivery may take longer during launches, holidays, or carrier delays.
How can I track my order?
We’ll email you a tracking link once your order ships. Tracking information may take 1-3 business days to update.
Can I change or cancel my order?
Email service@allinnplay.com as soon as possible with your order number.
We’ll do our best to help, but we cannot guarantee changes or cancellations once an order has entered fulfilment.
What if my order arrives damaged or incorrect?
Please contact service@allinnplay.com within 15-days of delivery. Include your order number and clear photos of the product and packaging so we can make it right.
Returns and exchanges
What is your return policy?
Unused products in their original condition and packaging may be returned within 15-days of delivery.
To start a return, email service@allinnplay.com with your order number and reason for returning. Please see our Return Policy for details.
When will I receive my refund?
Once your return has been received and approved, your refund will be sent to the original payment method within 7 business days.
Your bank or payment provider may need additional time to process it.
Partnerships
Do you work with retailers?
Yes. To become an allinn play retail partner, email hello@allinnplay.com with your store name, location, website, and a little about your customers.
Do you work with creators?
We do. If you genuinely enjoy creating and sharing moments of play with your pet, send your profile, location, and collaboration idea to collabs@allinnplay.com
Still need help?
Email us at service@allinnplay.com. A member of our team will get back to you within 2 business days.